Shop management encompasses everything from strategic planning to the nuts and bolts of statistical process control. Whether you're an executive, manager, or supervisor, you'll find articles about overcoming challenges and struggles just like yours.
May 15, 2003
This article explores some of the aspects of a commercial mediation I performed some years ago. The identities of the participants and the facts of the case have been changed to preserve the participants' privacy and the confidentiality inherent in mediation cases. This case was selected because of the intense emotional feelings that surrounded what should have been a straightforward and rather simple business arrangement. So often it seems that the feelings, emotions, and egos of the participants in a conflict can mean more than the dollars or tangible value involved.
April 24, 2003
"Globalization isn't news," said Lawrence J. Kendzior, a partner at Gleeson Sklar Sawyers & Cumpata LLP (GSSC), a privately held accounting firm that focuses on what it calls "middle-market manufacturers." "The news is that it's suddenly impacting companies that have never before been affected."
April 24, 2003
The automotive industry is under extreme pressure to improve the productivity and quality of its operations. Tier 1 suppliers especially are being squeezed by a combination of very competitive upfront bidding for contracts and yearly price reductions. One area ripe for savings in most automotive companies is the total cost associated with welding quality.
April 10, 2003
The quickest boost for most organizations' bottom line is finding opportunities for decreasing costs without sacrificing quality. An area frequently overlooked is the inventory of parts kept for maintenance, repair, and operations (MRO).
April 10, 2003
Service can make or break a business. Of the top nine reasons consumers give for buying a specific product, eight pertain to the abilities of the customer service system, for example, responsiveness, technical skill, and professional attitude.1
March 27, 2003
The war in Iraq is giving the world a firsthand look at modern warfare and its latest weapons. Embedded reporters and military experts give us blow-by-blow details and explain strategies, logistics, aircraft, weapons, and other tools of war. While war coverage and weapons have evolved since previous wars, the basic strategies remain the same, and these same strategies have found acceptance in business.
March 13, 2003
As a consultant for the sheet metal stamping industry, I have had the opportunity to visit numerous stamping plants, die shops, and engineering facilities. One comment I often hear during these adventures is how arrogant or "know-it-all" some of the toolmakers or engineers are.
February 13, 2003
Something's very wrong. You approach each workday with dread. The ringing of the alarm clock is joined by your groans as you realize that you're heading out for another day on the job. You live for quitting time on Friday and begin the transition to depression mode on Sunday afternoon.
January 16, 2003
Success in business depends on several issues, a key one being cost control. Yet many business people are oblivious to the negative impact that the costs of conflict can have on their bottom line. Many even think that they need not be concerned about conflict costs because, for instance, they don't have to deal with unionized labor.