August 11, 2009
Implementing a customer-focused strategy can position companies for long-term health. A loyal customer will stick with a company through tough economic times, employee turnover, and even the occasional price increase. This article focuses on how integrated customer relationship management tools can help job shops achieve business objectives.
Here's Jim Colt telling us about a new video contest anyone with a Hypertherm product can easily enter. T-shirts for just entering and nice prizes, too.
Check it out!
Chipping away at fabricating success - by Dan Davis
If you walk into a fabrication shop today, you more than likely are going to see a machining center on the shop floor. It's not that these shops are chasing machining work; they are just looking to add more manufacturing services to win more business from their current customer base.
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