August 11, 2009
Implementing a customer-focused strategy can position companies for long-term health. A loyal customer will stick with a company through tough economic times, employee turnover, and even the occasional price increase. This article focuses on how integrated customer relationship management tools can help job shops achieve business objectives.
Voting workers off the island - by Nick Martin
Working in a job shop or any small, tightknit organization requires attributes beyond job skills. If you don’t measure up, you might find yourself voted off the island and out the door.
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