August 11, 2009
Implementing a customer-focused strategy can position companies for long-term health. A loyal customer will stick with a company through tough economic times, employee turnover, and even the occasional price increase. This article focuses on how integrated customer relationship management tools can help job shops achieve business objectives.
Still Building America—Welding big birds, pursuing big dreams - by Josh Welton
Welder and inspector Lucca Ilbert, who trained at the Robert Morgan Educational Center in Miami, loves fabricating and repairing aircraft parts. He hopes one day to have his own FAA-approved custom fabricating shop.
Hands-on information, real-world applications, and down-to-earth practical advice for welders. Subscriptions are free to qualified welding professionals in North America.