May 9, 2006
This article is adapted from a report analyzing the results of a manufacturers' survey. It discusses the common quality challenges all manufacturers and explains what best-in-class manufacturers are doing with quality control to set themselves apart from the competition.
Is the customer always worth the effort? - by Vicki Bell
You can never have too many customers, or so it’s said. Is this true? What about the customer that has you do all the hard work and takes your well-designed product elsewhere for production? Are you happy to have had their business? Perhaps you can take solace in lessons learned.
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