July 13, 2004
By: Jody Collier
Pilots refer to flying experience as "seat time." For the 300-plus certified welders in Delta Air Lines' TechOps division, the term has a similar meaning. Certification is just the first step for them. Qualified GTAW welders here log plenty of seat time.Whether they maintain ground support...
Is the customer always worth the effort? - by Vicki Bell
You can never have too many customers, or so it’s said. Is this true? What about the customer that has you do all the hard work and takes your well-designed product elsewhere for production? Are you happy to have had their business? Perhaps you can take solace in lessons learned.
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