January 31, 2011
By: Joe Chase
In manufacturing, measuring is everything. If you don't measure the process--and use the best metrics--you can't improve it. That thinking applies to sales and marketing just as it does the manufacturing floor--and this is where customer relationship management software comes into play.
Voting workers off the island - by Nick Martin
Working in a job shop or any small, tightknit organization requires attributes beyond job skills. If you don’t measure up, you might find yourself voted off the island and out the door.
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