August 9, 2006
Frost & Sullivan, a global growth consulting company, presented Bystronic with the 2006 Global Excellence in Customer Value Leadership of the Year Award in the laser cutting tools industry at last week's 2006 Global Excellence Awards ceremony.
Frost & Sullivan recognized "Bystronic's ability to install machines accurately at the customers' workplace in a timely manner, its excellent after-sales service that helps it win repeat orders, and its wide product portfolio of laser cutting machines that helps it serve customers' diverse needs." They also acknowledged "[the company's] excellent customer-centric approach."
Frost & Sullivan research analyst, Virein Kumar Yadlapalli, stated, "The variations that exist in a global market space signify an opportunity for Bystronic, since it understands the critical process requirements of its customers and has the ability to cater to their local needs as well. Bystronic has extended the customer proximities in these market regions by setting up sales and service organizations in the local market place."