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Knuth Machine Tools USA earns award for customer service department

Goetz Waehner, service manager, and Frank Fontana, vice president of sales

Metalworking machinery-maker Knuth Machine Tools USA, Lincolnshire, Ill., has received a Stevie® Award for best customer service department of the year in the 13th Annual American Business Awards.

The award recognizes the company’s customer service process, which is customer-driven from sales to technical service. In addition, the company has made significant strides to provide increased phone support for customers, guaranteeing a call back within 30 minutes from a sales engineer.