- FMA
- The Fabricator
- FABTECH
- Canadian Metalworking
Categories
- Additive Manufacturing
- Aluminum Welding
- Arc Welding
- Assembly and Joining
- Automation and Robotics
- Bending and Forming
- Consumables
- Cutting and Weld Prep
- Electric Vehicles
- En Español
- Finishing
- Hydroforming
- Laser Cutting
- Laser Welding
- Machining
- Manufacturing Software
- Materials Handling
- Metals/Materials
- Oxyfuel Cutting
- Plasma Cutting
- Power Tools
- Punching and Other Holemaking
- Roll Forming
- Safety
- Sawing
- Shearing
- Shop Management
- Testing and Measuring
- Tube and Pipe Fabrication
- Tube and Pipe Production
- Waterjet Cutting
Industry Directory
Webcasts
Podcasts
FAB 40
Advertise
Subscribe
Account Login
Search
Study finds delivery, pricing, sales support are top three customer expectations for manufacturers
- July 16, 2014
- News Release
- Shop Management
Lisa Anderson, president of LMA Consulting GroupSM, Claremont, Calif., hypothesized that Amazon and companies like Amazon have had an impact on service demands for manufacturers and distributors. In a recent study measuring the "Amazon Effect," Anderson found that the top three areas in which customer expectations have been affected the most in the past three years, according to respondents, are delivery/lead time, price negotiation and comparison, and presale/postsale service and support.
"For many of us in the manufacturing and distribution industry, these responses didn't come as a complete surprise," explained Anderson. "If there is one trend in common with all of my clients, it's that customers have been demanding more for less - - and quicker than ever before. Shortened lead times have become the standard for running a manufacturing or distribution company competitively. Additionally, with the increased use of technology, customers want ordering, pricing, and delivery information online, up-to-the-minute, and available 24/7 — much like Amazon.
“Without a technology infrastructure that readily communicates sales and service information to your customers, you won't be able to compete or deliver products cost-effectively,” she said. “Margins will suffer and profitability will decline.”
Two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
The complete "Amazon Effect Service Gap" report will be available in August. To automatically receive the free report, register here. To attend the complimentary webinar to learn more about the results and ask questions, visit www4.gotomeeting.com/register/206645095.
subscribe now
The Fabricator is North America's leading magazine for the metal forming and fabricating industry. The magazine delivers the news, technical articles, and case histories that enable fabricators to do their jobs more efficiently. The Fabricator has served the industry since 1970.
start your free subscription- Stay connected from anywhere
Easily access valuable industry resources now with full access to the digital edition of The Fabricator.
Easily access valuable industry resources now with full access to the digital edition of The Welder.
Easily access valuable industry resources now with full access to the digital edition of The Tube and Pipe Journal.
Easily access valuable industry resources now with full access to the digital edition of The Fabricator en Español.
- Podcasting
- Podcast:
- The Fabricator Podcast
- Published:
- 04/16/2024
- Running Time:
- 63:29
In this episode of The Fabricator Podcast, Caleb Chamberlain, co-founder and CEO of OSH Cut, discusses his company’s...
- Industry Events
16th Annual Safety Conference
- April 30 - May 1, 2024
- Elgin,
Pipe and Tube Conference
- May 21 - 22, 2024
- Omaha, NE
World-Class Roll Forming Workshop
- June 5 - 6, 2024
- Louisville, KY
Advanced Laser Application Workshop
- June 25 - 27, 2024
- Novi, MI