In May, automotive quality gurus J.D. Power & Associates released the results of its 2003 Initial Quality Study (IQS). As is the case every year, the winners will trumpet their scores while the losers will promise improvement. A closer look at the numbers, however, reveals some interesting observations.

It's a Catch-22 for many manufacturers. Not having workers' compensation insurance can put them out of business. Paying for workers' compensation insurance can put them out of business. How is a company to survive?

Stress is a fact of life. It's here to stay, and even if we could abolish it, we wouldn't want to. At its best, stress can be the catalyst that moves us to make changes and achieve great things in life. At its worst, it can create all kinds of emotional and physical problems. What determines whether stress is a friend or foe? Whether it precipitates changes that improve our lives or whether it greatly diminishes the quality of our lives? One determining factor is how we handle or manage stress. We can be our own best friend or our own worst enemy.