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Article

May 3, 2012

How CRM can help— and not hinder—the sales rep

Customer relationship management, or CRM, software has a bad reputation. Many consider CRM to be simply a burden on salespeople. The software means they now must click here to file reports, click there to access the quoting system, click... Read more...

Article

January 31, 2011

CRM and the job shop

Walk the shop floor of any successful contract fabricator these days and you’ll find signs of process refinement. In the job shop, characterized by nonrepetitive jobs, we know that product quality and overall profitability depend on how well we... Read more...

Article

June 1, 2010

What's NEXt? Growth

Figure 1 The staff at NEX Solutions stands in front of one of the company's products, a chassis for a specialty vehicle manufacturer. Two months ago Kevin Grossman arrived in Portland, Ore., to meet with a potential customer.... Read more...