July 31, 2014
When metal fabricator Shickel Corp. sought to boost the overall skill level of its employee base in the face of a more competitive business environment, it went back to school. More specifically, it sought the local community college to help craft a curriculum and implement a class structure to deliver the improved math and shop skills it desired.
Is the customer always worth the effort? - by Vicki Bell
You can never have too many customers, or so it’s said. Is this true? What about the customer that has you do all the hard work and takes your well-designed product elsewhere for production? Are you happy to have had their business? Perhaps you can take solace in lessons learned.
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