Articles written by Tom Oswald

Contributing Writer

Results: 2

	Mediating commercial conflict This article explores some of the aspects of a commercial mediation I performed some years ago. The identities of the participants and the facts of the case have been changed to preserve the participants' privacy and the confidentiality inherent in mediation cases. This case was selected because... Publish date: May 15, 2003
	Controlling the costs of conflict Success in business depends on several issues, a key one being cost control. Yet many business people are oblivious to the negative impact that the costs of conflict can have on their bottom line. Many even think that they need not be concerned about conflict costs because, for instance, they... Publish date: January 16, 2003