May 15, 2003 | By Tom Oswald
This article explores some of the aspects of a commercial mediation I performed some years ago. The identities of the participants and the facts of the case have been changed to preserve the participants' privacy and the confidentiality inherent in mediation cases. This case was selected because of the intense emotional feelings that surrounded what should have been a straightforward and rather simple business arrangement. So often it seems that the feelings, emotions, and egos of the participants in a conflict can mean more than the dollars or tangible value involved.
January 16, 2003 | By Tom Oswald
Success in business depends on several issues, a key one being cost control. Yet many business people are oblivious to the negative impact that the costs of conflict can have on their bottom line. Many even think that they need not be concerned about conflict costs because, for instance, they don't have to deal with unionized labor.