FMA Communications Inc.

Vicki Bell

Web Content Manager
FMA Communications Inc.
833 Featherstone Road
Rockford, IL 61107

Superior Service—Why you need it

April 10, 2003

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Service can make or break a business. Of the top nine reasons consumers give for buying a specific product, eight pertain to the abilities of the customer service system, for example, responsiveness, technical skill, and professional attitude.1

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Substance abuse in the workplace—Part 2

April 10, 2003

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The toll that substance abuse takes on the abuser, his or her family and friends, and those who become victims of substance abuse-induced accidents and crimes is well-documented.

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A different battlefield, the same strategy

March 27, 2003

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The war in Iraq is giving the world a firsthand look at modern warfare and its latest weapons. Embedded reporters and military experts give us blow-by-blow details and explain strategies, logistics, aircraft, weapons, and other tools of war. While war coverage and weapons have evolved since previous wars, the basic strategies remain the same, and these same strategies have found acceptance in business.

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Substance abuse in the workplace—Part 1

March 27, 2003

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Editor's Note: Part 2of this series outlined preventing and dealing with the problem.Substance abuse and the workplace are a lethal mix that can raise costs, reduce profits, and lead to serious injuries and fatalities. The most recent numbers from the National Council on Alcoholism and Drug...

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The Age of Cautious Optimism

March 13, 2003

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When it comes to the economy, cautious optimism is as good as it gets.

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Preventing the loss of life and property

February 27, 2003

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The cost of industrial fires can be enormous in terms of fatalities, serious injuries, property loss, revenue loss, and the costs of replacing equipment and repairing or rebuilding facilities.

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Job Satisfaction—Part 3

February 27, 2003

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You've done some deep soul-searching and have a good understanding of why you're unhappy with your job. Now it's time to take charge of your future, to improve your work life and the quality of your life in general.

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Forget the ides of March, beware the forklift

February 13, 2003

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Each year in the U.S. nearly 100 workers are killed and another 20,000 are seriously injured in forklift-related incidents. Workers who operate or work near forklifts may be struck or crushed by the machine or the load being lifted. Most fatalities occur when a forklift that has overturned or fallen from a loading dock crushes a worker.

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Job Satisfaction—Part 2

February 13, 2003

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Something's very wrong. You approach each workday with dread. The ringing of the alarm clock is joined by your groans as you realize that you're heading out for another day on the job. You live for quitting time on Friday and begin the transition to depression mode on Sunday afternoon.

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I CAN'T HEAR YOU!

January 16, 2003

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Editor's Note: This article is based on the 1998 Criteria for a Recommended Standard: Occupational Noise Exposurepublished by the National Institute of Occupational Safety and Health (NIOSH).

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Job Satisfaction—Part 1

January 16, 2003

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Unless you are among the privileged few-who appear to be becoming fewer by the minute as investment accounts are shrinking in value, savings are being wiped out, and credit card debt is mounting -- you'll spend many hours working for a living. How do you feel about your job and why?

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Christmas All Year

December 12, 2002

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Near Conway, Mo., alongside Interstate 44, lighted reminders of Christmas greet travelers year-round. Conway is home to the Den of Metal Arts, where owner Richard Kerb; his wife, Judy; their son, Ron; and three employees hand-fabricate and sell metal silhouettes depicting holiday signs, scenes, and characters; military, western, and sports themes; animals; and custom figures.

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Job Seeker experience level pie chart

Death, taxes, and the skilled labor shortage

October 24, 2002

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It's an issue that refuses to go away—the difficulty in finding, hiring, and keeping skilled labor. Four out of five employers who responded to thefabricator.com's recent job skills survey reported that they have been searching for skilled workers from three to 20 years. They are looking for high school graduates or GED recipients with five-years on-the-job experience.

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