Kasto offers VisualAssistance remote maintenance assistance for sawing machines

Kasto has launched a new process for maintaining its sawing machines and systems remotely. By means of a tablet, smartphone, or smart glasses, users can send live videos to the manufacturer’s service technicians and receive visual assistance and information in real time in the event of a fault or maintenance work. Service engineers can connect to the systems online to rectify faults or optimize processes.

The heart of the VisualAssistance system is an interactive app that customers can use to connect to service staff using video and audio streams. Users and engineers share the same field of view in real time to quickly identify individual system components and possible faults.

The app also enables service staff to provide visual assistance and to superimpose markings, for example, on the live video. The customer receives all necessary information directly on his display by means of augmented reality while he is carrying out maintenance or repair work on the saw or storage system on-site. If he is using smart glasses, his hands also are free.