Any of a class of carbon and alloy steels commonly used to make tools, characterized by high hardness and resistance to abrasion, often accompanied by high toughness and resistance to softening at elevated temperature. These attributes are generally attained with high carbon and alloy content.
Is the customer always worth the effort? - by Vicki Bell You can never have too many customers, or so it’s said. Is this true? What about the customer that has you do all the hard work and takes your well-designed product elsewhere for production? Are you happy to have had their business? Perhaps you can take solace in lessons learned.
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